Clinical Operations Specialist

DotCom Therapy has been a leader in pediatric teletherapy services since 2015. With our technology platform and our team of expert providers and pediatric clinicians we bring a passion to treating the whole child and helping them thrive. By removing location as a barrier, we can equalize access to quality support.

What You’ll Do: 

Responsible for collaborating with internal stakeholders to ensure providers are assigned and ready to start services prior to their placement start date; Responsible for monitoring provider utilization and swiftly escalating when utilization standards are not met; Reports on key metrics to internal stakeholders alerting them to any discrepancies in utilization or placement start dates; 

• Placement Assignments: Responsible for matching providers with placements, taking into account partner and provider preferences, availability, cost effectiveness, provider licensing, credentialing, and ability;
• Placement Readiness: Ensures that providers have all the resources and credentials they need prior to their first day of services; Gathers information from all stakeholders to be properly informed of all client requirements to ensure a smooth and timely start date; 
• Collaboration: Collaborate with various stakeholders, including Customer Success Managers, Clinical Managers, and the Licensing Team, to ensure that providers are paired with the best possible client ensuring contract satisfaction; Collaborate with the clinical management team to ensure proper utilization of providers; 
• Utilization Tracking: Track and report on provider utilization and productivity to ensure that provider productivity standards are met; Alerts key stakeholders to any discrepancies within utilization or productivity metrics;  
• Metric Reporting: Reports on placement and utilization metrics to key stakeholders to ensure that standards are being met and adjusted as needed;

Who You Are:

• Excellent organizational skills and time management;
• Excellent verbal and written communication skills.
• Excellent interpersonal, customer service skills, and attention to detail.
• Experience working within a fast paced team environment;

Minimum Requirements:

• Bachelors degree or equivalent experience, required.
• 2+ years of experience working within teletherapy and/or client and patient matching, required

The on target earnings for this role are $70,000 – $77,500. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience and other qualifications.