Clinical Concierge Specialist

Sterling Talent Solutions

About The Role:

As a Drug & Health Services (D&HS) Clinical Concierge Specialist at Sterling, you will become a subject matter expert in the Drug & Health Services industry on our Clinical Concierge Team in our Healthcare vertical. Work closely with assigned clients to administer and support drug & occupational health programs. Coordinate and schedule candidates for services and act as concierge to assist candidates through the process. Show off your problem solving and customer service skills by communicating with internal and external parties. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and onboarding experience for employers worldwide, and we’d be honored if you’d join us.

This Is What You’ll Do:

• Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests

• Understand candidate needs and provide them with personalized solutions by researching and calling collection sites and clinics
• Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries
• Register applicants for appropriate services and ensure successful completion of those services by candidates
• Data entry of laboratory results, physical examinations and breath alcohol tests
• Troubleshooting technical issues related to drug order fulfillment and operations

This IsTheJob For You If You Have:

• Customer focused attitude and mentality with attention to details
• Have 1-year Client Service/Support experience
• Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups)
• Be comfortable with meeting daily work goals with a high degree of accuracy

• The ability to manage multiple priorities using time management and organization skills
• The skills to work independently to follow directions as established by company or customer
• Are energetic, self-motivated, and detail-oriented
• A team player able to work with a wide variety of people in local and remote locations
• Can work overtime when required

This Is What We’re Looking For:

• High School Diploma or GED required
• Preferred: Associate Degree in related field or 2 years relevant work experience
• Must be able to read, write, and speak English at a proficient level
• Must be reliable and show up ready to work on time

The salary for this position is $15.00 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.

Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

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