Clinical Administrative Coordinator, UnitedHealth Group

Primary Responsibilities:

• Take calls from providers regarding chemotherapy and specialty eligibility
• Determine if the consumers are eligible for a health program
• Connect consumers to a nurse
• Take calls from providers and enter services that they are requesting into the system
• Must have accurate documentation
• Must meet weekly metrics
• Other duties as assigned

Required Qualifications:

• High School Diploma / GED (or higher)
• 6+ months of experience working with ICD – 9 / 10 and CPT codes
• 1+ years of customer service experience in a call center environment
• 1+ years of experience in healthcare or medical billing
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Preferred Qualifications:

• Professional experience in a clerical or administrative support related role
• Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if)
• Knowledge of medical terminology

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

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