Please note at least one year of phone-based customer service experience is required for this role.
This position will be fully remote
Come join Century Consulting Services, where we’re passionate about helping people achieve financial freedom! We’re a top financial services firm committed to guiding thousands of individuals and businesses toward better financial futures. At Century Consulting Services, we believe in giving people the knowledge and tools they need to make smart financial choices. With years of experience in the field, we’ve helped countless clients find stability and success. We’re proud of our culture of excellence, creativity, and honesty. Our focus is always on our clients’ success and well-being. If you’re ready to join a team dedicated to empowering others to reach their financial goals, come be a part of our mission!
Century Consulting Services is currently on the lookout for dedicated Client Support Specialists who embodies excellent communication skills, empathy, and a strong team spirit. If you thrive on providing exceptional customer service and enjoy going the extra mile to exceed expectations, you may be the perfect fit for our growing team. In this role, you’ll be responsible for managing a high volume of customer inquiries via email, and phone calls, making effective organizational and prioritization skills crucial. Familiarity with Excel, proper email etiquette, and Word is also essential. If you’re ready to contribute your talents to our dynamic environment and help us deliver outstanding support to our valued clients, we’d love to hear from you!
Schedule: Monday- Friday 10:00 – 7:00 pm est.
RESPONSIBILITIES
- Handle incoming requests via phone from customers and ensure that issues are resolved both promptly and thoroughly
- Educate them on company product
- Provide quality service in the areas of handling inquiries, troubleshooting, and account assistance
- Enter detailed notes into our CRM system
- Respond to email correspondence and inquiries promptly and professionally
- Suggest ways to improve the customer experience
QUALIFICATIONS AND SKILLS
- Dedicated and results driven
- Minimum of 1 year phone-based customer service experience
- High commitment to customer satisfaction
- Expert verbal and written communication skills with ability to communicate clearly and professionally
- A people person that can empathize with customers and help them work through concerns
- A lighthearted, friendly attitude
- Strong listening skills with careful attention to detail
- Professional and reliable work ethic
- Team player with eagerness to learn and willingness to contribute in any way necessary
BENEFITS
- Paid Training
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Aflac
- Short Term/Long Term Disability Coverage
- 401(k)
- Paid Time Off
- Floating Holiday
- Parental Leave
- Employee Discount
- Employee Referral Program
- Employee Assistance Program…
and more!