As a Client Support Specialist, you’ll be responsible for:
- Responding to and troubleshooting incoming customer technical and non-technical support requests via phone and/or email in a professional and timely manner
- Resolving customer discrepancies, disputes, and assisting with enrollment activities
- Mitigating customer confusion and/or frustration through effective communication
- Achieving high levels of customer satisfaction through complex problem solving and relationships building
- Acquiring and maintaining current knowledge of relevant products, service offerings and support policies to provide accurate solutions
- Utilizing tools such as Supplier Tracker to aid in the assurance of highest enrollment vs. paid supplier percentages
- Identifying services that can be added to the Client’s offerings
- Actively participating in a team environment, including collaborating with employees and management
Requirements
You’ll need to have:
- A history of customer service excellence
- Excellent verbal, written and interpersonal communication skills
- Ability to conduct research to gain information about products and processes
- Advanced level of knowledge/expertise with PC software and technology
- Demonstrated ability to work well in a team environment