Two Chicks With A Side Hustle

RESPONSIBILITIES AND DUTIES

  • Analyze and resolve issues for clients using department guidelines and timeframes
  • Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
  • Research required information using available resources.
  • Provide internal feedback to resolve issues and/or enhance product based on client
  • Provide support for a suite of software applications
  • Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
  • Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
  • Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
  • Follow up and make scheduled call backs to clients where necessary.
  • Participate in regularly scheduled internal training on Net Health products.
  • All other duties as assigned.
  • Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage.

QUALIFICATIONS

  • Minimum education High School Diploma or equivalent GED
  • 0-2 years’ experience in a client service or technical support role; may have degree or equivalent.

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