Support Pomelo Care’s mission by delivering a world-class client experience while helping scale support operations across a fast-growing healthcare startup.
About Pomelo Care
Pomelo Care is a multidisciplinary maternal and newborn healthcare company working to reduce preterm births, NICU stays, c-sections, and maternal mortality. Their technology-driven virtual care platform engages members early, identifies risks, and delivers coordinated care through pregnancy and the first postpartum year. The team includes clinicians, engineers, and problem-solvers united around improving outcomes at scale.
Schedule
- Full-time
- Remote (U.S.-based applicants only)
- Fast-paced environment with ongoing process evolution
What You’ll Do
- Provide empathetic, solutions-focused support across email, chat, and phone
- Troubleshoot complex issues through independent and cross-functional problem solving
- Build and maintain support templates, internal documentation, and client FAQs
- Identify opportunities to standardize and automate processes for scalability
- Manage the full ticket lifecycle in Zendesk or similar platforms
- Collaborate with Operations and Clinical teams to relay feedback, reproduce bugs, and advocate for client needs
What You Need
- 3 or more years in customer or client support, ideally in healthcare, tech, or a high-growth startup
- Experience with Zendesk (or comparable help desk software), including macros and reporting
- Consistent record of strong CSAT/NPS performance
- Excellent written and verbal communication with strong attention to detail
- Ability to navigate evolving processes with independent thinking and critical problem solving
- Comfort using data from ticket trends and response metrics to drive improvements
Benefits
- Competitive healthcare benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network for coaching, resources, and mentorship
- Salary range: $70,000–$90,000 depending on experience, geography, and internal equity
- Choice between more cash or more equity based on preference
Join Pomelo Care and play a pivotal role in scaling support operations that directly impact families, clinicians, and care outcomes across the country.
Grow your career while making a measurable difference.
Happy Hunting,
~Two Chicks…