Support a mission-driven health tech startup improving outcomes for moms and babies. If you deliver standout client support and thrive in fast-paced environments where systems are still being built, this role gives you ownership, impact, and growth.
About Pomelo Care
Pomelo Care is a tech-enabled maternal and newborn care company focused on reducing preterm births, NICU stays, c-sections, and maternal mortality. Their virtual care model reaches patients early, provides personalized support, and improves health outcomes at scale. The team blends clinical expertise with technology, always putting patients first.
Schedule
- Full-time, remote (US)
- Fast-paced startup environment
- Cross-functional collaboration with clinical and operations teams
What You’ll Do
- Provide empathetic, timely support across email, chat, and phone
- Troubleshoot client issues and resolve cases efficiently
- Write and refine support documentation, FAQs, and response templates
- Improve support workflows and identify automation opportunities
- Manage ticket flow in Zendesk or similar platforms
- Partner with internal teams to escalate issues and share feedback
What You Need
- 3+ years client or customer support experience
- Experience in high-growth startup, tech, or healthcare setting
- Strong Zendesk (or similar) experience
- Excellent written and verbal communication
- Ability to learn and adapt in evolving environments
- Analytical mindset and comfort using data for improvement
Benefits
- $70,000–$90,000 base salary
- Equity compensation
- Medical benefits
- Unlimited vacation
- Access to First Round Network community and mentorship
- Mission-driven culture focused on patient outcomes and continuous learning
Early-stage momentum, real-world impact, and a chance to help reimagine maternal & newborn care — if that’s the lane you’re in, move fast.
Build, iterate, and support families during their most important moments.
Happy Hunting,
~Two Chicks…