- Manage a portfolio of accounts, serving as the face of Modern Health for our customers
- Build and manage strategic relationships with a broad range of stakeholders, including HR Executives, Benefits Managers, and consultants
- Align with clients to define and execute a program strategy for Modern Health that integrates within their broader benefit offerings
- Partner with clients to meet and exceed their business objectives
- Convert “model” clients into Modern Health champions, leveraging their success for references and case studies
- Drive utilization and engagement; ensure clients and their employees are utilizing key product features to maximize success
- Use account data to understand opportunity/risk
- Drive meaningful outcomes (e.g. improved wellness outcomes, benefits, retention, and renewals, or product expansion)
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive the successful adoption of Modern Health
- Identify, manage, and resolve client risk areas & escalations and proactively develop solutions to avoid churn
- Experience working with customers who have employees spread across disparate functions (including warehouse populations)
Who You Are
- 4+ years experience managing relationships or selling to HR leaders or clients within the B2B tech and/or employer benefit space
- Strong interpersonal, relationship-building, and listening skills
- An owner in everything you do; you lead with independent thinking and autonomy
- A proven track record of success with enterprise or mid-market accounts
- Experience and comfort using data to share insights and make actionable recommendations
- Experience managing client launches, renewals, and upsell
- Engaging presentation skills, and a desire to lead projects with high visibility
- Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have keen attention to detail, and are motivated to drive ongoing team improvement
- The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence