The Client Services Specialist will assist clients using our SeatGeek Enterprise offerings like Unify, Rally and more with their key service-related tasks. This may include assisting with ticketing software configuration, proactively coordinating on sale activities, and being a go-to resource for system best practices. The Client Services Specialist will report to the Manager, Client services.
What you’ll do
- Work with the client to ensure smooth day-to-day ticketing operations, supporting their team, their managers, and their business
- Facilitate ticketing operations launches for clients while meeting and exceeding client service level agreements. This includes but is not limited to Season Ticket Renewals, Relocations, New Season schedule release & pre-sale/on-sales, Season Deposits, Package & Plans, Playoffs, Standalone event pre-sales/on-sales (ie: a concert)
- Assist with software configurations as needed including but not limited to, event build, access control, tax and fee configuration, package & plan configuration, payment configuration, reporting requirements, online offers, and ticketing distribution partner set-up, etc.
- Provide consultation to assigned clients on best practices both technically and operationally
- Develop relationships with clients’ Ticket Operations team and own regular client check-ins on needs, requirements and status of ticketing launches
- Work internally with Client Success Managers, Project Managers, Product Managers, Product Support, Fan Support and more to deliver results for SeatGeek Enterprise clients.
- Occasional travel & onsite support of event day operations (~3-6x year)
What you have
- 2+ years experience in Ticket Operations with or for sports or live entertainment organizations
- Passionate about ticketing technology and related services and how we use our tools to meet and exceed client expectations
- Organized and conscientious with a high attention to detail
- Excellent communication and collaboration skills with a positive attitude even in the most challenging situations
- Ability to assess problems and identify effective and efficient solutions
- Relentless client focus, able to advocate for our clients needs and balance those with our business needs
- Adept at sharing your knowledge and experience with others
- Able to accommodate regular travel to client within the US
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Flexible PTO
- Up to 16 weeks of paid family leave
- 401(k) matching program
- Health, vision, dental, and life insurance
- Annual subscriptions to Headspace, Ginger.io, and One Medical
- $120 a month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $70,000-$85,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.