Client Services Specialist

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

We’re proud to partner with some of the most recognized names across the globe including the Dallas Cowboys and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across NYC’s Broadway and London’s West End.

The Client Services Specialist will assist clients using our SeatGeek Enterprise offering with their key service-related tasks. This may include assisting with software configuration, proactively coordinating on sale activities, and being a go-to resource for client services-related operations. You’ll sit on our Client Services team and work closely with Program Managers, Product Support, and Strategic Partnership Managers to ensure a positive experience for SeatGeek Enterprise clients.

What you’ll do

• Own and coordinate ticketing operations launches for clients while meeting and exceeding client service level agreements
  • This includes but is not limited to season ticket renewals, relocations, new season schedule release & pre-sale/on-sales, season deposits, package & plans, playoffs, standalone event pre-sales/on-sales (ie: a concert)
• Coordinate client software version upgrades
• Provide onsite event support as needed
• Assist with software configurations as needed including but not limited to, event build, access control, tax and fee configuration, package & plan configuration, payment configuration, reporting requirements, online offers, and ticketing distribution partner set-up, etc. 
• Develop relationships with clients as a service contact for relevant projects and initiatives – you’ll work with Project Managers, Program Managers, and organizational leaders on delivering results for SeatGeek Enterprise clients
• Conduct regular client check-ins as needed 
• Practice cross-functional collaboration with SeatGeek Product, CX, Product Support, third party integrations, and Engineering to deliver results for our SeatGeek Enterprise clients

What you have

• 3+ years of experience working in either ticketing operations, ticketing software services, or enterprise client services in a SaaS setting
• Excellent communication and collaboration skills with a positive attitude, even in the most challenging situations
• Willingness to travel up to 30% of the time to client onsite visits
• Knowledge and experience with the following is a plus: Live Events industry, MLS Activities, NFL Activities, Ticketing Industry, Ticket Resale, Ticket scanning, EMV Hardware, Ticket Printers, API based SaaS

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical 
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $65,000-$80,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.