Description
At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte – whether it be in one of our labs, corporate offices, the field, or remote – enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a results-driven environment that values innovation, collaboration, and compassion.
The Position
The Client Services Specialist is a key liaison between Veracyte and its customers. The primary responsibility is to provide world-class service and support to doctors and patients as well as to problem solve with our internal teams including sales, lab staff, and billing department to resolve customer issues. The successful candidate will be responsible for establishing and maintaining positive, successful relationships with customers on behalf of the company by taking complete responsibility for each customer interaction and ensuring all customer requirements are fully met. This position is a remote, Monday – Friday, schedule will vary based on location. This role primarily supports Physicians in the Central and Eastern time zone.
Key responsibilities include:
Contact medical practices to confirm order information
Provide top notch customer service by answering calls with high level of professionalism and compassion
Partner with sales team to ensure optimal account set up for new and existing customers
Manage kit/supply inventory levels to ensure appropriate customer levels
Analyze customer trends using critical analysis to ensure correct processes are being met
Handle customer email inquiries and ensure all feedback is documented
Who You Are
· Excellent customer service skills, a kind and compassionate approach to problem solving along with great attention to detail.
· Intellectual fortitude to manage an issue and see it through to its conclusion.
· Great pride in building positive relationships with patients, doctors, sales representatives and your peers.
· Aspire to influence continuous improvement in our internal processes and operations through providing customer feedback themes and ideas for solutions.
· At least 2 years of experience working in a customer care role at a healthcare related company and have used Salesforce CRM as well as Microsoft Office.
· Previous roles in Case Management, Reimbursement, Customer Service with Medical Terminology is desired