Client Services Representative

Rent., a Redfin company, is the leading technology company in the property rental industry. We empower over one hundred million prospects annually nationwide to find apartments and houses for rent with our three major brands: Rent.com, ApartmentGuide.com, and Rentals.com. We connect the right renters, with the right properties, at the right time.  

Rent’s robust, proprietary AI platform powers a full suite of best-in-class digital marketing solutions across our flagship listing sites, search, social, email marketing, reputation management, virtual leasing office, and more. We simplify our clients’ entire leasing lifecycle, whether building a property’s brand, attracting and converting qualified renters, or nurturing current residents for renewals. The renters’ search experience is made easy, driving occupancies and efficiencies for property managers and owners. 

At Rent., we simplify the rental journey through an engaging user experience and data-driven innovations. Our mission is to find everyone a place to call home. Period.

An opportunity at Rent. empowers you to learn and grow within a collaborative environment. We celebrate the wins together and always look for opportunities to improve. If you are looking for a team where you can make a true impact, Rent. is the place for you. We invest in the success of our employees because we know it’s our people that make Rent. such a great place to work.

Rent (a division of Redfin) is looking for an experienced Client Services Representative to join our team. In this role, you will play a pivotal role for the organization with a focus on challenge resolution, sales support, and client satisfaction with a primary mission of providing best-in-class service to our clients and sales team. The Client Service Representative swiftly and accurately administers solutions to inbound client challenges (via phone, email, case, and/or chat). With a favorable reputation with internal and external partners for being credible, nimble, and responsive, stakeholders feel confident in the solutions recommended by the Client Service Representative without relying on multiple sources of assistance to resolve concerns and questions.

What you will be doing:

• Working with Sales to update Salesforce property and management company account records
• Working with Sales to provide copies of contracts
• Working with Sales to provide assistance with products and services
• Working with Implementation assist with photo retouch requests, etc.
• Resolving ticket requests and providing status updates
• Management and property level Content Manager updates to existing accounts  
• Troubleshooting data feed challenges
• Assistance with backfill listings (LNP)
• MyRentPath and Content Manager login and password reset and verification
• Lead delivery error resolution
• Resolving ticket requests and providing status updates
• Removal of fraud listings 
• Assistance with accessibility
• Resolving ticket requests and providing status updates

What we need from you:

• Ability to articulate solutions clearly and concisely both written and verbally
• Aptitude to disentangle and explain the most complex challenges
• Possesses a sense of ownership and responsibility
• Keen sense of judgment (common sense & business acumen), encouraging them to find common ground and a win for both the client and the business in every engagement
• Passion to elevate the client experience and improve processes
• Demonstrate  high emotional intelligence
• Successful progression in a client-facing environment/capacity
• Some experience in a sales support role/capacity
• Identifying potentially at-risk scenarios and communicating with appropriate partners to obtain a resolution
• Working in a highly collaborative environment where relationship management and a positive, professional customer-centric mindset were/are key to success
• Working in a fast-paced service environment with quick turnaround times

A Few Of Our Perks and Benefits: 

• Immediate 401k match
• Unlimited PTO
• Paid volunteering days
• Medical, dental, vision plans
• Paid maternity and parental leave
• Flexible spending accounts
• Employee discounts
• Covered parking or Marta stipend (for Atlanta HQ – based employees)
• On-site gym (for Atlanta HQ – based employees) 

Why Choose Rent.?

We’re a place where you can make an important difference, from day one. You’ll have the opportunity to grow and build, both professionally and in the communities we serve. You’ll work with smart, diverse, and unpretentious people, as we help renters find and enjoy their ideal home. In fact, we consider ourselves a very well-funded start-up that also has more than 40 years in the industry and strong financial performance.