If you’re the person who can walk into a client situation, read the room, calm the fire, and still hit every deadline, this role has your name on it. As a Client Services Manager III – Clinical with American Specialty Health, you’ll be the primary face and voice for key health plan clients, driving retention, satisfaction, and smooth implementations from your home office.
About American Specialty Health
American Specialty Health (ASH) is a national health services company focused on empowering people to live healthier, longer lives. ASH partners with health plans, employers, and practitioners to deliver specialty health, fitness, and wellness programs that support whole-person care. By managing complex clinical programs and client relationships with precision, ASH helps organizations offer high-quality, cost-effective healthcare solutions at scale.
Schedule
- Full-time, remote role within the United States
- Standard business hours, Monday–Friday, 8 a.m. to 5 p.m. PST
- Remote training provided with company equipment
- Requires a reliable high-speed internet connection (minimum 50 Mbps down / 10 Mbps up; 100/20 recommended for video meetings)
- Occasional travel to client sites, regional meetings, or national events as needed
What You’ll Do
⦁ Serve as the primary contact and advocate for assigned health plan and managed care clients, building deep knowledge of their programs and expectations
⦁ Lead implementations and provide day-to-day service for moderately complex clinical programs with a high degree of autonomy
⦁ Respond to client calls the same business day and acknowledge client emails within 24 hours, maintaining a strong, professional presence
⦁ Create and distribute status reports, implementation plans, meeting minutes, and action items for both internal teams and external clients
⦁ Coordinate timelines, deliverables, and cross-functional efforts to ensure client expectations, SLAs, and deadlines are consistently met
⦁ Keep department executives and leadership updated on key issues, risks, and client sentiment and engage them as needed for escalation and resolution
⦁ Facilitate and participate in Performance Standard meetings, Joint Operational Committee meetings, operational trainings, and delegation audits
⦁ Maintain accurate documentation of client interactions and issues, including use of CRM tools as implemented
⦁ Mentor and support Client Services Managers I and II and provide training support as requested by leadership
⦁ Act as backup for other Client Services Managers and, when needed, represent the Sr. Manager, Client Services with both clients and internal stakeholders
What You Need
⦁ Bachelor’s degree in a related field or equivalent experience (high school diploma required if substituting experience)
⦁ Extensive client-facing experience, including 2+ years as a Client Services Manager II at ASH or 5–7 years in a similar role with a health insurance or managed healthcare plan
⦁ Experience servicing managed health plans (HMO, PPO, POS and related products) is required; broader health insurance experience is preferred
⦁ Proficiency in Microsoft Office, database management, spreadsheet creation, and CRM platforms for client relationship management
⦁ Strong skills with audiovisual and computer tools used to build and deliver client presentations
⦁ Proven ability to lead implementations, manage complex client issues, facilitate executive-level meetings, and document next steps clearly
⦁ Experience providing leadership and mentoring to others, formally or informally
⦁ Strong organizational, time management, multitasking, and problem-solving skills in environments with frequent interruptions and shifting priorities
⦁ Ability to handle sensitive information with strict confidentiality and maintain professional relationships internally and externally
⦁ Valid driver’s license, reliable transportation, and ability to travel by car or plane as needed
Benefits
⦁ Full-time annual salary range of $69,200 to $75,000, depending on qualifications, experience, and internal equity
⦁ Fully remote work-from-home environment with company-provided technology and training
⦁ Opportunity to manage and grow key clinical client relationships for a national health services organization
⦁ Experience and visibility at the intersection of clinical programs, managed care, and client strategy, with room to grow your leadership footprint
Client-facing leadership roles at this level, fully remote and mission-driven, do not sit open long—especially with a clear growth path and strong salary band.
If you’re ready to own the relationship, guide complex programs, and be the person clients trust when it really counts, this is your cue to step up and apply.
Happy Hunting,
~Two Chicks…