A successful Client Service Specialist will:
- Provide world class customer service via phone, email, and chat communications with clients
- Uphold and contribute to a brand of setting people free to do great work
- Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
- Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant tracking systems
- Quickly think on your feet to work through complex questions and come up with creative solutions
- Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
- Keep up to date on new features and products to maximize value for clients
- Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)
What You Need to Get the Job Done
- You’re open to in-office training during your training/ramping period (which takes approx. 60 days, dependent on performance), before choosing between in-office or remote work
- Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet
- You have at least 1-2 years of prior relevant customer service or technical troubleshooting experience
- You have excellent interpersonal communication with clients and co-workers