Help clients in financial hardship stay committed to a real path toward becoming debt-free. This is a high-call, high-empathy retention role for someone who can deescalate, negotiate, and guide people through tough moments without losing their cool.
About Beyond Finance
Beyond Finance helps everyday Americans break out of the debt cycle through individualized support, compliance-first practices, user-centric technology, and customized financial solutions. They’ve helped over 1 million clients and continue to grow with a mission-driven culture focused on doing the right thing.
Schedule
- Remote role
- High inbound call volume, fast-paced environment
- Weekend availability required
What You’ll Do
- Educate clients on the financial hardship debt program, including benefits, process, and available options
- Deescalate upset clients using empathy, active listening, and confident negotiation
- Use a CRM to access client details and document interactions and progress accurately
- Assess client financial situations and identify the best options to support their debt-free goals
- Create customized retention solutions aligned with client needs and encourage program continuation
- Meet or exceed retention targets and earn commissions based on performance
- Deliver best-in-class customer service across phone and other communication tools
What You Need
- Experience in retention, sales, or collections (required)
- High school diploma or equivalent (degree a plus)
- Ability to handle high call volumes in a fast-paced environment
- Strong deescalation, negotiation, and problem-solving skills
- CRM proficiency and strong technical aptitude
- Resilience and ability to stay calm under pressure
- Strong verbal and written communication skills with excellent active listening
- Ability to multitask, prioritize, and manage time effectively
Benefits
- $19–$20/hour base pay (plus commission opportunities)
- Health, dental, and vision coverage with strong employer contributions
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Career development, training, and advancement opportunities
Apply now if you’re ready to help people stay in the fight and deliver results on every call.
If you can balance empathy with firmness and keep clients moving forward, you’ll thrive here.
Happy Hunting,
~Two Chicks…