Amplify, an Ovation Healthcare company is seeking strong Client Operations Representative with proven customer support or client service experience in a dynamic and fast-paced environment with varied responsibilities. The ideal candidate will have a demonstrated record of time management skills, attention to detail, problem solving, and effective communication.
Qualifications
- Customer Support or Client Service Experience: 3+ years (Preferred)
- Healthcare Related Background and/or Industry Experience: 2+ years (Preferred)
- Work from Home Position Requires Reliable High Speed Internet Connection
Requirements
- Excellent analytical and critical-thinking skills.
- Self-motivated, capable of working in teams or independently.
- Excellent written and verbal communication skills.
- Proactive approach with willingness to undertake varied client tasks.
- Understanding of HIPAA regulations in regard to patient information and permissible disclosures.
- Excellent organizational skills and high level of attention to detail.
- Must adapt and demonstrate the ability to work independently from home in a fast-paced, changing and goal-oriented environment.
Essential Functions
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Effectively manage aging of accounts through consistent status auditing utilizing the Account Summary aging tools.
- Monitor client collections and placements, and report discrepancies to management and IT
- Maintain accurate and up to date Wiki information, processes, and procedures for assigned clients. Review quarterly for effectiveness and accuracy.
- Manage all open and pending incidents and tickets through to resolution.
- Complete and review monthly reconciliations to ensure accuracy of inventory.
- Update CMR tickets will all relevant information, including meeting notes, reports and client process changes.
- Maintain a thorough and effective contingency plan to ensure clients service level expectations are met at all times.
- Comply with all data collection, reporting, and auditing activities including reconciliations, bad debt reviews, reviewing account placements and payment files, and account status auditing.
- Complete client specific reports and requirements in a timely manner.
- Take initiative and action to respond, resolve, and follow up regarding customer service issues and client requests in a timely manner.
- Provide outstanding customer service to all external and internal customers.
- Meet deadlines despite frequent interruptions and redefined priorities.
- Maintains client and/or position specific daily productivity and quality expectations.
- Other duties as assigned.
Job Type:
- Full-Time
Schedule:
- Monday to Friday
Education:
- GED/High School Diploma
Work Location:
- One location
Work Remotely:
- Yes
Headquartered in Brentwood, Tenn., Ovation Healthcare partners with 220+ hospitals and health systems across 40+ states. For 45 years, Ovation Healthcare has supported hospitals and health systems through a portfolio of shared services – Octave Advisory Services, Elevate Supply and Expense Management Solutions, Amplify Revenue Cycle Management, Forte Professional Solutions, and Cadence Clinical Services– designed to provide scale and efficiency to hospital business operations.