We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.
To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.
What You’ll Be Doing:
We are looking for a customer support professional to help first time Grow patients book their first session with a therapist. These support representatives will speak directly to our customers via phone and maintain high volume while also focusing on quality. A successful candidate for this role showcases composure and flexibility as customer needs evolve and case volume changes, and is excited to get in at the ground floor of a rapidly growing Support organization. This is a 20/hour a week, part-time opportunity with a set schedule: Wednesday through Friday afternoons 2PM EST – 8PM EST / 11AM-5PM PST.
You’ll Be a Good Fit If:
- You have a track record of at least one year of successful customer-facing professional experience
- You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
- You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
- You are self-motivated, eager to learn, and are comfortable with ambiguity, asynchronous communication, and working remotely
- You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
- Sales experience is a plus!
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
The hourly pay for this role is $20/hour.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTO
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
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