Help legal professionals file, serve, and manage cases more easily, all from your home office. This fully remote Client Experience Specialist role is ideal if you love solving problems over the phone and chat, live in PT hours, and enjoy being the calm, competent voice clients rely on.
About InfoTrack / One Legal
One Legal, an InfoTrack company, is an online platform that helps legal professionals e-file court documents, manage service of process, and streamline day-to-day case work. For over 30 years, they’ve been a trusted tech partner to law firms and legal teams across California. You’ll join a high-performance, people-focused culture that values development, clear communication, and doing right by clients.
Schedule
- Fully remote, US-based role
- Hours: Monday–Friday, 9:00 AM – 6:00 PM Pacific Time
- Client-facing, phone and online support environment
What You’ll Do
- Guide clients step-by-step through the One Legal platform to complete filings and related tasks
- Respond to client inquiries via phone, email, and other support channels with clear, empathetic communication
- Maintain accurate and detailed client records in Salesforce and related systems
- Own your learning curve: ask questions, seek feedback, and stay current on process changes and product updates
- Troubleshoot issues, research answers, and provide clear resolutions or escalations when needed
- Advocate for the client by reviewing patterns, sharing feedback, and helping influence product and process improvements
- De-escalate frustrated clients while keeping things on track and minimizing delays
- Support team onboarding and knowledge sharing to keep service consistent across the group
- Follow all policies, procedures, and quality standards while hitting key productivity and service KPIs
What You Need
- 2+ years of customer support experience, ideally with call center experience
- 2+ years working in CRM tools; Salesforce experience strongly preferred
- Experience with SaaS products and/or legal or litigation support is a plus
- Comfort working with telephony tools; Dialpad experience is a plus
- High school diploma required; additional education or equivalent experience valued
- Strong written and verbal communication skills with professional, empathetic phone presence
- Ability to stay calm, organized, and accurate in a fast-paced, high-volume environment
- Quick learner who’s coachable, curious, and comfortable with new technology
- Solid multitasking skills and strong attention to detail
Benefits
- Pay range: approximately $19.25 – $22.12 per hour, plus potential bonus/variable pay
- 401(k) with company match
- Medical, dental, and vision insurance
- Employer-funded short- and long-term disability, life, and AD&D insurance
- 20 days of PTO plus 11 paid holidays
- “Be Me Time” for mental health, recharging, or volunteering
- Matching gift program
- Inclusive, growth-focused culture that values your voice and lived experience
Roles like this go quickly for experienced remote customer support pros who are comfortable on the phones and want stable hours in Pacific Time.
Happy Hunting,
~Two Chicks…