Help legal professionals navigate the tools they use to keep cases moving. As a Client Experience Specialist with One Legal (an InfoTrack company), you’ll be the calm, smart voice helping law firms file, track, and manage critical legal work online. If you like solving problems, talking to people, and making messy situations feel simple, this fits.
About One Legal, an InfoTrack Company
One Legal is a long-standing legal tech leader that helps law firms e-file in every California court, manage service of process nationwide, and more through a unified online platform. Backed by InfoTrack, they blend innovative technology with real human support so legal teams can move faster and make fewer mistakes. The culture leans high-performance, open communication, and real growth opportunities—not just slogans.
Schedule
- Fully remote role based in Pacific Time
- Monday through Friday, 9:00 a.m. to 6:00 p.m. PT
- Full-time, phone + email + platform support
- Collaborative virtual team environment with regular feedback and coaching
What You’ll Do
- Guide clients step-by-step through the One Legal platform so they can successfully complete filings and tasks
- Respond to client inquiries with clear verbal and written communication, focusing on active listening and empathy
- Maintain accurate client records and activity notes in Salesforce
- Troubleshoot issues, investigate problems, and drive timely resolutions using all available tools and resources
- Advocate for clients by reviewing their experiences and sharing feedback with internal teams
- Represent the “voice of the client” to help improve processes and product features
- Track and act on key service metrics (KPIs) to consistently deliver high-quality support
- Support operational excellence by embracing new technology, suggesting improvements, and helping onboard new team members
- De-escalate tense situations while keeping things professional, calm, and solution-focused
What You Need
- 2+ years in customer support, preferably including call center experience
- 2+ years working with CRM systems; Salesforce experience preferred
- Experience with SaaS or software support; legal services or litigation support is a plus
- Comfortable working with telephony systems; Dialpad experience is a bonus
- Strong written and verbal communication with a clear, professional tone
- Proven ability to multitask, prioritize, and stay composed under pressure
- Curious, coachable, and proactive about learning and improving
- High school diploma required; additional education or equivalent experience valued
Benefits
- Hourly pay range: 19.25 to 22.12 dollars, depending on experience and skills
- 401(k) match
- Medical, Dental, and Vision insurance
- Employer-funded Short/Long-Term Disability, Life, and AD&D insurance
- 20 days of Paid Time Off (PTO)
- 11 paid holidays
- “Be Me Time” for mental health, recharging, and volunteering
- Matching Gift Program
- Inclusive, supportive culture that embraces diverse backgrounds and perspectives
Roles like this—remote, stable, and growth-friendly—don’t stay open forever, especially in legal tech.
If you’re the person people call when things are broken, confusing, or urgent, this is your lane.
Happy Hunting,
~Two Chicks…