Help legal professionals file smarter, faster, and with less stress. As a Client Experience Specialist with One Legal (an InfoTrack company), you’ll be the go-to human on the other side of the screen, guiding clients through the platform, solving problems in real time, and turning “I’m stuck” into “That was easy.”
About One Legal / InfoTrack
One Legal, a division of InfoTrack, is a long-standing legal tech leader that helps law firms file court documents, manage service of process, and more across California and beyond. For 30+ years they’ve built tools that make complex legal processes simpler and more efficient. The culture leans on high performance, open communication, and professional growth, with a clear focus on building market-leading solutions that actually make clients’ lives easier.
Schedule
- Fully remote role based on Pacific Time
- Monday–Friday, 9:00 a.m. to 6:00 p.m. PT
- Team-based environment with real-time phone, chat, and email support
- Must be comfortable working set hours and being reliably online during your shift
What You’ll Do
- Lead clients step-by-step through the One Legal platform to complete filing and service tasks
- Respond to client questions via phone, email, and other channels with clear, empathetic communication
- Maintain accurate and detailed client records in Salesforce
- Troubleshoot issues, research answers, and provide efficient resolutions using all available tools and resources
- De-escalate frustrated clients while keeping matters moving and minimizing delays
- Represent the “voice of the client” by flagging patterns, sharing feedback, and influencing product or process improvements
- Collaborate with your manager and team to hit client service KPIs and department goals
- Support operational excellence by embracing new tools, suggesting workflow improvements, and helping onboard new team members
- Take ownership of your learning and consistently level up your product, process, and legal-services knowledge
What You Need
- 2+ years of customer support experience; call center background strongly preferred
- 2+ years working with CRM systems; Salesforce experience preferred
- Experience in SaaS or legal / litigation support is a plus
- Comfortable using and optimizing telephonic support tools; DialPad experience preferred
- At least 1 year of experience in legal or litigation support is strongly preferred
- High school diploma required; additional education or equivalent experience is a plus
- Strong written and verbal communication skills with a calm, professional tone
- Proven ability to multitask, stay organized, and keep your cool under pressure
- Coachable, curious, and proactive about improving both your own performance and the client experience
Benefits
- Pay range: $19.25 – $22.12 per hour (based on experience and skills)
- 401(k) with company match
- Medical, Dental, and Vision insurance
- Employer-funded Short- and Long-Term Disability, Life, and AD&D insurance
- 20 days of Paid Time Off (PTO)
- 11 paid holidays
- “Be Me Time” for mental health, recharging, or volunteering
- Matching gift program
- Inclusive, supportive culture where your background and perspective are valued
Roles like this go quickly for people who genuinely like helping others and enjoy problem-solving in a tech-forward setting—don’t overthink it.
If this sounds like you, get your resume together and make your move.
Happy Hunting,
~Two Chicks…