Be the calm, capable voice that guides legal professionals through a platform they rely on to file court documents and keep cases moving. If you’re great at support, quick on the keyboard, and you actually enjoy turning confusion into clarity, this is a strong remote role with a clear schedule and real growth culture.
About One Legal (an InfoTrack Company)
One Legal is a one-stop online solution for legal professionals to file court documents across California courts and manage service of process nationwide. They’ve been building tech for legal teams for 30+ years and focus on a high-performance culture with professional development, open communication, and transparent leadership.
Schedule
• Fully remote, full-time
• Pacific Time role
• Monday–Friday, 9:00 AM–6:00 PM PT
What You’ll Do
⦁ Guide clients through the One Legal platform to complete filing and service tasks
⦁ Respond to client questions with clear written and verbal communication, using strong active listening
⦁ Solve issues efficiently by leveraging internal resources and keeping quality high
⦁ Maintain accurate client records in Salesforce
⦁ Advocate for clients by reviewing materials and sharing feedback with internal teams
⦁ Represent the client voice to influence product improvements
⦁ Understand and track key KPIs to consistently deliver strong client service
⦁ Embrace new technology and suggest workflow improvements that boost service and efficiency
⦁ Use de-escalation techniques to minimize delays and keep cases moving
⦁ Support onboarding and training of new team members as needed
⦁ Follow policies and participate in team discussions to keep practices consistent
What You Need
⦁ 2+ years of customer support experience (call center experience preferred)
⦁ 2+ years working with CRM systems (Salesforce preferred)
⦁ Comfort supporting a SaaS product; legal tech experience is a plus
⦁ Experience with telephonic support tools (DialPad preferred)
⦁ 1+ year of legal or litigation support experience preferred
⦁ High school diploma required (advanced education or equivalent experience valued)
⦁ Strong multitasking skills, coachability, curiosity, and the ability to stay composed under pressure
⦁ A service mindset that’s empathetic, reliable, and solution-oriented
Benefits
⦁ Pay range: $19.25–$22.12 per hour
⦁ 401(k) match
⦁ Medical, dental, and vision insurance
⦁ Employer-funded disability, life, and AD&D insurance
⦁ 20 days PTO
⦁ 11 paid holidays
⦁ “Be Me Time” for mental health, volunteering, and recharging
⦁ Matching gift program
If you want a steady PT schedule, remote work, and a role where your support skills directly help keep legal work on track, apply while it’s open.
Be the guide. Be the calm. Be the difference.
Happy Hunting,
~Two Chicks…