Be the calm in the storm when clients are frustrated, time-sensitive work is at risk, and the stakes are high. If you’re sharp at de-escalation, root-cause problem solving, and keeping things moving fast without losing the human touch, this role is a strong fit.
About One Legal (an InfoTrack Company)
One Legal is a tech platform that helps legal professionals file court documents across California courts and manage service of process nationwide. They’ve been building solutions for legal professionals for 30+ years and focus heavily on operational excellence, continuous improvement, and a high-performance culture with clear leadership.
Schedule
Remote, full-time. Fast-paced support environment with ownership of escalations and time-sensitive client issues.
What You’ll Do
⦁ Serve as the primary point of contact for upper-level support and de-escalate sensitive client situations
⦁ Proactively monitor and resolve problem jobs while protecting the client experience
⦁ Identify root causes and drive efficient resolutions by using available resources and internal partners
⦁ Maintain accurate records in ServeManager and follow established policies and procedures
⦁ Partner with your manager to hit department goals and improve operations
⦁ Stay current on tech/process improvements that elevate speed and service quality
⦁ Support onboarding and training of new team members
What You Need
⦁ 3+ years in customer support (call center experience preferred); legal services familiarity is a plus
⦁ Comfort using CRM and support tools (Salesforce, Intercom, or similar)
⦁ Strong written and verbal communication with excellent interpersonal skills
⦁ Ability to stay composed and effective in high-pressure, fast-moving situations
⦁ Strong organization, time management, and proactive problem-solving habits
⦁ Ability to collaborate across teams and work well with different personalities and skillsets
Benefits
⦁ Base pay range: $50,000–$63,000
⦁ 401(k) match
⦁ Medical, dental, and vision (InfoTrack covers 85% of employee premiums and 70% for family premiums)
⦁ Employer-funded disability, life, and AD&D insurance
⦁ 20 days PTO, 11 paid holidays, and “Be Me Time” for mental health/volunteering
⦁ Monthly internet stipend for remote employees
⦁ Matching gift program
If you like solving the hardest problems, saving accounts, and making clients feel heard even when they’re heated, apply while this one’s open.
You’ll be the difference between “this company failed me” and “they handled it.”
Happy Hunting,
~Two Chicks…