Claims Specialist, Planet Professional

Responsibilities:

• Process New and Repeat Claims
• Answer claim related questions
• Process claims with Accuracy and Efficiency
• Phone and Email training to be provided in the future
• Assist in special projects or other duties as assigned
• Be an active part of a group of diverse people focused on giving great customer service
• Maintain department productivity and quality standards
• Provide follow-up assistance as needed
• Route escalated calls appropriately
• Adhere to department policies and procedures

Required Experience/Prerequisites:

• Veterinary Experience Preferred but not Required
• High school diploma

Additional preferred experience:

• Passion and love for animals
• Fun, easy going personality with the ability to easily and clearly converse with our customers
• Excellent computer skills, including proficiency in Microsoft applications (Excel and Word)
• Excellent interpersonal, verbal and written communication skills
• Ability to work as a team player in order to maximize the effectiveness of the team
• Positive can-do attitude and enthusiasm to work in a high energy, start-up environment

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