Claims Specialist II – (Texas)

Hourly Range: $19.83 USD to $34.74 USD

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America’s Best Midsize Employers for 2023!

This position will support TX Auto Claims Operations. Hours are M-F from 8:00am- 4:45pm CST.

Position Summary:

Under general supervision, investigates and processes moderate bodily injury claims, auto physical damage and property damage liability claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders.   

Essential Job Functions:

• Obtains information from involved parties to evaluate facts of loss, including law enforcement reports, witness interviews, and medical records, to determine liability. Reviews coverage and claims process with customers. Sets reserves, assigns material damage features for inspection, sets up initial rental, and may make referrals to SIU as needed.
• Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention.
• Identify and escalate files with more significant indemnity exposure or attorney representation to supervisor for review/transfer for further investigation.
• Negotiates, settles, and authorizes payment for injury claims with both legal counsel for represented claimants and unrepresented parties.
• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week
• Other functions may be assigned

Education:

• High School Diploma or GED required; Bachelor’s Degree preferred
• Insurance Adjuster’s license may be required in applicable states

Experience:

• Customer service experience required
• 6-12 months of claims adjusting experience preferred

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more