Lead the team that keeps claims moving fast, fair, and accurate. If you’re a metrics-driven people leader who can coach processors, tighten workflows, and hit turnaround targets without sacrificing quality, this role is built for you.
About Sidecar Health
Sidecar Health is redefining health insurance to make excellent healthcare more affordable, attainable, and transparent. They’re a mission-driven company focused on fixing a system that frustrates people when they need help most.
Schedule
Remote, full-time. Application asks if you live in: Colorado, Florida, Georgia, Minnesota, North Carolina, Ohio, Texas, or Utah.
What You’ll Do
⦁ Lead and develop a team of Claims Processors through training, coaching, and mentoring
⦁ Use metrics and feedback to drive accuracy, productivity, and quality standards
⦁ Create a culture of accountability while celebrating wins and addressing challenges constructively
⦁ Partner cross-functionally with Quality, Compliance, Product, and other teams to stay aligned on priorities
⦁ Analyze performance metrics and communicate results in 1:1s and team settings, then take action
⦁ Champion process improvement through pilots, special projects, and workflow redesigns
⦁ Ensure policies and standards (attendance, telecommuting, performance management) are applied consistently
⦁ Keep communication clear, timely, and steady during process changes
⦁ Lead through change in a fast-moving environment while keeping the team focused
What You Need
⦁ Proven people leadership experience with strong coaching and performance management skills
⦁ 5+ years of claims processing experience (healthcare preferred)
⦁ 5+ years in a leadership or supervisory role
⦁ 3+ years managing performance using metrics (quality, productivity, utilization)
⦁ Strong organizational, problem-solving, and communication skills
⦁ Comfort with claims systems and regulatory processes (a plus)
⦁ Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and collaboration/chat tools
⦁ Self-starter mindset in a fast-scaling environment
Benefits
⦁ Competitive salary, bonus opportunities, and equity
⦁ Medical, dental, vision
⦁ 401(k)
⦁ Paid vacation and company holidays
Backbone note: they’re asking for 5+ years claims processing and 5+ years leadership, which can be a tall ask. If you’re slightly under on one of those but strong on metrics + coaching, still apply and frame your leadership scope (team size, throughput, TAT/SLA wins, QA improvements).
Happy Hunting,
~Two Chicks…