Lead a team that helps pet parents get the care their companions deserve. Fetch Pet Insurance is hiring a Claims Manager to guide a team of adjusters, oversee claims operations, and ensure excellence in customer care and compliance.
About Fetch Pet Insurance
Fetch is a tech-enabled pet wellness company revolutionizing the pet insurance industry. We provide comprehensive coverage without limits on breed, age, or size—making vet bills more affordable and pets’ good days last longer. Beyond insurance, Fetch powers innovation through our Fetch Health Forecast, lifestyle blog The Dig, and partnerships with Project Street Vet and no-kill shelters across North America.
Schedule
- Full-time, remote (based in New York, NY)
- Standard business hours with occasional weekend work as needed
What You’ll Do
- Manage and develop a team of 10–15 claim adjusters, processors, and senior adjusters
- Oversee daily operations and ensure timely, accurate adjudication of claims
- Provide coaching, mentorship, and performance management to drive results
- Analyze workflows, identify process improvements, and maintain compliance with regulations
- Guide team members through conflict resolution, change management, and customer escalations
- Foster a collaborative, transparent culture that aligns with Fetch’s mission
What You Need
- Minimum 5 years of experience as a veterinary technician
- Bachelor’s degree in veterinary science, CVT, or related field preferred
- Property & Casualty Adjuster license preferred (must be able to obtain if not current)
- Deep knowledge of claims processes, insurance compliance, and medical terminology
- Proven leadership and people management experience
- Strong analytical, communication, and organizational skills
Benefits
- Annual salary: $75,000–$80,000
- 401(k) matching, 20 PTO days, 9 holidays, and 1 floating holiday
- Additional PTO each year of service (up to 30 days)
- Educational assistance and volunteer time programs
- 50% Fetch Pet Insurance discount (up to $1000/year)
Join a team dedicated to helping pets live their best lives—while supporting you in living yours.
Lead with heart. Grow with purpose.
Happy Hunting,
~Two Chicks…