Claims Coordinator

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We’re hospitality professionals dedicated to the communities we work with. We’re the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we’re looking for

Vacasa is seeking a hard working, detail-oriented Claims Coordinator to help us maintain our large and quickly growing portfolio of vacation homes. A skilled Claims Coordinator will review and assess incoming damage claims to determine the appropriate course of action for resolving the financial liability associated with guest damage.

What you’ll do

Manage and track damage tickets.
Maintain damage claims documentation in Google Drive.
Identify if the home is opted into the Accommodations Protection Program.
Coordinate with Operations as needed to collect necessary information such as photos, estimates, and details about the damage and/or home.
Complete claims form as needed.
Communicate with guests via email.
Collect and process payments for damage folios.
Coordinate with the Collections Specialist as needed to process unpaid damages.
Other duties, as assigned.
Skills you’ll need

High School Diploma or GED equivalent
Demonstrated ability to:
Communicate in a positive, professional, empathetic and “customer-centric” manner
Use appropriate spelling, punctuation, and grammar in all written communication
Negotiate fair resolutions
Organize and file electronic documents in Google Drive
Provide guidance and support to team members
Prioritize work and use a variety of systems and tools
Embrace and adopt change in a fast paced and constantly changing work environment
Work effectively both independently and as a member of the team
Be open to coaching and feedback
Perform other related roles and responsibilities as assigned or required in response to business need
Compensation:

$18 / hour
What you’ll get

Health/Dental/Vision Insurances with 100% employer-paid option
401k Retirement Savings Plan with up to a 6% company match
Employee Assistance Programs
Vacation Time
Paid Sick Leave
Employee discounts
All of the equipment you’ll need to be successful
Great colleagues and culture