Claims Associate

Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We’ve built multiple financial products that benefit both renters and property managers – and we’re just getting started. 

As a member of the Claims Operations team, your mission will be to deliver the best service possible in the role of claim intake, assignment and support. You’re a seasoned customer experience specialist who’s not afraid to get your hands dirty, working hard to support our in-house adjusters, partners, and policyholders.  Prior experience with data entry is very helpful to have!  You’re also interested in developing a deeper understanding of Jetty policies, and at a startup, you understand that a lot of pieces will continually shift and move to better serve our team, partners, and members. 

Role & Responsibilities

Data Entry:

• Surety bond and renter’s insurance claim intakeSet up claims internallyIdentify and request missing documentation

Claims Customer Support:

• Document and distribute incoming claim file supports Triage claim related tickets from our Service Operations teamRespond to escalated claims inquiries via email and phone

Experience & Qualifications 

• 1-2 years of work experiencePrior customer service experience a plus but not requiredExperience with Google Suite, Britecore, Zendesk, or Snapsheet is helpful but not requiredStrong attention to detailProblem-solving skillsVigilant at identifying red flags and escalating concernsSolution focusedReliable and consistent with the desire to provide an outstanding customer experience

About Jetty 

At Jetty, we know renting a home can be a financial challenge. That’s why we’re on a mission to make renting accessible to everyone. Jetty offers four financial products designed to help our members every step of the renting process: Jetty Deposit, a low-cost security deposit product that dramatically reduces move-in costs; Jetty Rent, a flexible rent payment program to eliminate pricey late rent fees; Jetty Credit, a credit building service that helps renters build credit just by paying rent; and Jetty Protect, an affordable renters insurance product that provides comprehensive coverage in just a few clicks.Jetty has raised multiple rounds of venture capital from investors including Khosla Ventures, Ribbit Capital, Citi, Valar, and strategic investors. We’ve built a highly collaborative team working remotely around the country, and we believe in finding the best talent—regardless of where they live.

Benefits & Perks 

• Health (with HSA and FSA options), dental, and vision insurance through Aetna & MetLife401(k) retirement savings programOptional life and disability coverage20 days of PTO + 12 holidaysGenerous parental leave policyFlexible remote work in any US location (keeping east coast hours)Stipends to cover WFH set-up, childcare, phone/internet bill, and optional co-working space