Why MSI? We thrive on solving challenges.
As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.
We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.
Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.
Bring on your challenges and let us show you how we build insurance better.
The Claims Analyst plays a key role in supporting the Claims department and contributing to the day-to-day operations. This position requires professionalism, empathy, and clear communication while assisting insureds with claim questions. In addition to phone support, the role rotates through various operational tasks to ensure smooth and compliant claim handling.
Primary Responsibilities
- Serve as a phone resource for policyholders who have an active claim, providing timely, empathetic, and professional support.
- Process and research First Notice of Loss (FNOL) to ensure claims are correctly associated with policies
- Document claims activity with detailed notes and diary entries
- Route mail, reports, and escalations to the appropriate claims adjusters
- Assist with processing payments, drafting correspondence, and organizing claims documents
- Support catastrophe response, vendor coordination, and special projects
- Attend team meetings and document action items
- Secure adjuster 620 license
Qualifications
- High school diploma required; Bachelor’s degree preferred
- Claims adjuster license and property claims experience preferred
- Strong verbal and written communication skills
- Attention to detail and ability to follow guidelines precisely
- Insurance-related certifications a plus
Working Conditions
- Fast-paced, team-oriented environment
- Occasional travel may be required
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