At RiskOptics, we aim to make risk management more strategic, pulling it up from tactical “check-the-box” work to something more valuable to both the company and the security team. There’s an opportunity for security executives to go beyond just protecting their company and secure their role as a more valuable, strategic member of the team. We can help by giving them the business context they need to report risk to their board in a way that is easy to understand and act upon.
If you enjoy problem-solving and building scalable processes, and are looking for an opportunity to have an immediate impact on ARR, RiskOptics could be the right place for you. We’d love to meet you!
Our Commitment to Pay Transparency
At RiskOptics, we are committed to transparent & equitable compensation practices across our entire organization. This is a critical component of our hiring process and as such, compensation for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions related to compensation are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.
Job Description:
Customers are the lifeblood of our company and RiskOptics is looking for a tactical, sales-focused, and results-driven Channel Customer Success Manager to engage, retain, and enable our Channel/Partner/MSP customers to utilize our ZenGRC and ROAR platforms fully. The Channel Customer Success Manager will design, implement, and scale the Channel/Partner Program by enhancing the entire post-sales relationship. You will be the primary advocate for each customer, guiding them along a path to success and engaging resources across ZenGRC and ROAR to accelerate the expansion of ZenGRC and ROAR within each customer. The ideal candidate will be as passionate about RiskOptics’ products as they are about providing an exceptional experience for every customer.
What you will get to do:
- Own the ultimate success of RiskOptics’ Channel customers, including implementation, retention, and renewal. You ensure that customers derive maximum value from their investments in ZenGRC and ROAR and fully leverage their subscriptions and services on an ongoing basis
- Understand each customer’s business needs and environments and help guide the customer to achieve those goals and quantify their business impact
- Identify and develop new opportunities for expansion across the customer’s business and ensure subscription growth and increased solution footprint and help partners identify possibilities for growth
- Drive seamless adoption processes and work cross-functionally with our product and services team to proactively manage each customer’s successful use of ZenGRC and ROAR.
- Act as the voice of the customer, representing customer needs back to the product and support teams.
- Develop strong customer champions and advocates within the Partner
- Develop and support Partner/Channel training programs to help increase engagement
- Manage the renewal relationship with all purchasing partners and build consistency in those renewals
- Assist the Channel Team with all MSP accounts (owns entire relationship/renewals and net new (NN))
- Assist with channel growth through marketing efforts with MSP’s (Events and Promotions)
What we are looking for:
- 5+ years of Customer Success or Account Management
- Passion for delivering customer delight with the demonstrated ability to drive execution
- Experience leading client relationships and building relationships in software as a service, mobile, or marketing environments
- Cross-functional experience working across teams like sales, product, business development and marketing
- Experience with consulting, training, and leading new initiatives in a corporate environment, demonstrated experience building programs, processes, and tools
- Experience in project or product management
- BA/BS degree
BONUS
- Experience with implementing enterprise software
- Familiarity with Risk and Compliance space is a plus
The job looks interesting but you don’t know if you meet all of the qualifications on paper?
Apply anyway! We’re aware that many people only apply for a job when they’ve met every requirement listed in a job description. At RiskOptics, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.
Benefits
- We are committed to the health and safety of our people. Our people are mostly working remote, collaborating online and connecting over video, as they continue to deliver high-quality technology solutions
- Competitive salary and equity (we want everyone to be a stakeholder)
- Full benefits (medical, dental, vision, 401k matching, wellness, cell phone reimbursement, etc.)
- Unlimited PTO, paid sick days, 10 holidays
- Collaborating with smart coworkers that put customers first