ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater’s corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
We’re looking for a Catering Operations Associate to join our new Catering Operations department whose primary role will be to educate and promote reliability across our network.
What You’ll Do:
- Be the external/internal consultant for our partners to drive improvement in their catering operations.
- Establish high level relationships with high level contacts across different account types
- Proactively assess, clarify, and validate caterer’s operational opportunities on an ongoing basis
- Become an subject matter expert on all things delivery
- Delivery Reliability – best practices for consistent operational excellence
- Delivery Visibility – tracking for all delivery orders
- Driver App – our app for self tracking deliveries
- ezDispatch – our third party delivery service
- Educate partners on insights and best practices for how to to best optimize their operational excellence
- Promote and encourage delivery tracking for all our customers
- Collaborate cross-functionally with our strategic accounts, partner operations, marketing, and menus teams to ensure new partners are supported and set up for success.
- You will be on the ground floor of a new department developing documentation, best practices, playbooks
- Be an advocate for our catering partners
What You Have:
- 3+ years experience working with external vendors/partners
- Exemplary written and verbal skills
- Experience using Analytics Software; Tableau, Sigma, Periscope, etc
- A passion for building and maintaining relationships
- The ability to work effectively with people in a cross-functional environment
- Proactive tendencies in identifying opportunities for operational improvement and driving solutions
- Love solving challenging problems and working in uncharted territory
- Experience or familiarity with restaurant or delivery industries
- The ability to stay calm, collected, and organized — even while shifting gears
- A service-with-a-smile attitude
The national cash compensation range for this role is $57,000-$67000*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You’ll Get from Us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.