Care Transformation Specialist

Primary City/State:Arizona, Arizona

Department Name:

Work Shift: 8 hours

Job Category:General Operations

A rewarding career that fits your life. As an employer of the future, we are proud to offer our team members many career and lifestyle choices including remote & hybrid work options. If you’re looking to leverage your abilities – you belong at Banner.

Banner Plans & Networks (BPN) is an integrated network for Medicare and private health plans. Known nationally as an innovative leader, BPN insurance plans and physicians work collaboratively to keep members in optimal health while reducing costs. Supporting our members and vast network of providers is a team of professionals known for innovation, collaboration, and teamwork. If you would like to contribute to this leading-edge work, we invite you to bring your experience and skills to BPN.

As a Care Transformation Specialist, you will use your knowledge of health plans, insurance, Medicare, and Medicaid to educate and support providers and their office team members. You will be assigned a territory of practices, in Maricopa County Arizona. You will reach out to these practices by email, phone, and in person. You will also create trainings and presentations that will be delivered to providers, provider teams, and Banner Health and outside partner executives.

Your work schedule will be primarily Monday-Friday Arizona business hours. Some flexibility in days and hours will be required to meet the needs of the practices. Your work location will be remote hybrid. You will work out of a home office and in practices. Many days you will be working in the practices you are assigned. You must reside in Maricopa County Arizona for this role. Some limited travel may be required to statewide locations in Arizona. If this role sounds like the one for you, Apply Today!

POSITION SUMMARY

This position is responsible for the communication and education of projects and initiatives to the provider network and will be responsible for knowing and understanding a wide breadth of information across the health system. This position will build and maintain relationships, ensuring that the provider networks’ needs are met and supported through all of their business interactions with the Insurance Division. This role will support the growth of lives to Banner Health Network and the value based care initiatives by the company.

CORE FUNCTIONS

1. Serves as the primary relationship point for the designated office/territory. Responsible for communicating health plan initiatives and education. Engages office physicians and staff, building rapport, relationships and engagement. Responsible for all outbound physician/office communication. Manages office relationship, contract requests and contract expansion for adding lives and increasing lines of business/lives to grow health plans.

2. Builds and supports effective relationships with internal and external stakeholders and organizations. Develops partnerships, coordinates activities, reviews work, exchanges information, and/or resolves problems related to facility, regional, and system programs.

3. Collaborates and leverages resources and capabilities across multi-disciplinary teams. Creates a collaborative environment despite ambiguity and uncertainty in the various stages, providing tools and resources to address the needs of teams and work groups.

4. Gather data from various multi-disciplinary teams and provides the necessary information to support improvement efforts. Ensures development and compliance with operating and capital budgets and achievement of financial performance.

5. Provides coordination and oversight of implementation of improvements with leadership, facility administration, and physician stakeholders.

6. Travels frequently to physicians’ offices doing site visits, educating office staff and resolving established problems.

7. Reviews analysis and reports of various activities to measure progress toward stated goals and objectives.

8. Implements operational and/or specific process improvement work addressing clinical and operational performance. Provides conclusions and recommendations to company leadership. Partners with facility/entity departments, physician stakeholders, and other entities within the system as appropriate to achieve defined goals. Establishes and promotes teamwork and collaboration between individuals, departments, and providers in the development of improvement initiatives and targets. Must maintain effective communication with various stakeholders and ensure timely, accurate and efficient reporting of operational details to drive timelines and deliverables. The incumbent will work independently under general supervision and must exercise sound judgment and decision-making within generally defined practices and policies. Position will interact with all levels of Banner leadership and personnel, Regulatory and outside agencies, and outside organizations and vendors.

MINIMUM QUALIFICATIONS

Bachelor’s Degree in business, healthcare related field or equivalent experience.

One to two years experience in clinical care or a role supporting clinical or provider operations.

Adept at creating and communicating a clear and detailed program plan to internal/external stakeholders, effectively aligning resources and motivating multi-disciplinary teams to achieve goals and create partnership-style relationships. Demonstrated technical, organizational, project management and negotiation capabilities. Must be a self-starter with excellent ability to implement and execute. Ability to balance the big picture with the day-to-day delivery details, connecting key project needs and internal resources to prioritize the workload. Strong desire to improve the lives of patients, their care givers, and families. Possesses compassion and empathy coupled with accountability and execution.

Requires proficiency in the use of sophisticated software programs.

PREFERRED QUALIFICATIONS

Clinical background with current license/certification or equivalent experience.

Additional related education and/or experience preferred.

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