Care Team Associate

Employer: UnitedHealth Group

The Care Team Associate (CTA) for prior authorization department will effectively support the successful implementation and execution of all Utilization Management programs and processes.

The Care Team Associate will provide support to the Utilization Management staff to ensure applicable program processes and operational responsibilities are met. The CTA will prepare the authorization by seeking out medical records to the providers via phone or fax, and once completed it is sent to the nurse for review. This position will also provide support in troubleshooting any authorization related issues identified by the Medical Management staff. This position will also assist with training and orientation of new staff and will serve as a subject matter expert for existing staff to ask questions.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges

Primary Responsibilities:

• Receives and responds to inquiries from all communication venues: e.g. phone, queue, department e-mail box or fax
• Coordinates and assists initial screening of prior authorization requests via all communication venues; as well as administrative preparation for clinical staff
• Exhibits excellent phone and communication skills while providing complete and accurate information to customers
• Requests additional or supplemental information via correspondence in order to complete prior authorization requests
• Completes prior authorizations in the WellMed prior authorization system according to approved policies and procedures
• Compiles and reports data for ongoing key performance indicators and summarizes and presents findings to departmental leadership. Notifies manager of trends they observe
• Adheres to assigned schedule and quality metrics
• Provides clerical and/or administrative support to clinical staff and managers for special studies, projects and reports
• Provides excellent customer service by serving as a resource to all internal and external customers
• Attends required meetings and participates in special committees as needed
• Assists with training and onboarding of Utilization Management Care Team Associates
• May act as a team lead for projects and departmental initiatives as assigned
• Performs other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• 2 + years of administrative support experience
• Able to work independently with some supervision and direction from manager
• Possess excellent organizational skills, customer service skills, and verbal and written communication skills
• Comply with all organizational and department policies regarding ethical business practices

Preferred Qualifications:

• Certified Medical Assistant training or certification
• 1+ years of experience in a healthcare setting
• 2+ years of experience with prior authorization or claims
• General knowledge of medical terminology including CPT, and ICD-10
• Working knowledge of Microsoft Office, Internet and e-mail

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