Help at risk youth and their families find the right next step, even when Charlie Health is not the right fit. You’ll build trust fast, coordinate referrals, and keep the experience supportive and organized, so people don’t fall through the cracks.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral healthcare for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their model is rooted in connection between clients, clinicians, care teams, loved ones, and communities. The mission is urgent and human: expand access to life saving treatment from home.
Schedule
Full time, remote role. Must be based in Eugene, Oregon or within a commutable distance. Not available to candidates in: AK, ME, Washington DC, NJ, CA, NY, MA, CT, CO, WA, OR, or MN.
What You’ll Do
⦁ Create a supportive, positive experience for clients and referral sources or external providers
⦁ Work directly with clients, families, and referral sources to understand needs, preferences, and next step options
⦁ Make accurate, timely outbound referrals for clients who are not admitted to Charlie Health
⦁ Collaborate with internal teams (clinical, admissions, outreach, partnerships) to deliver a smooth, coordinated experience
⦁ Document all interactions clearly in the electronic record system and maintain strong follow through
⦁ Build a deep understanding of referral sources and services through partnership with Outreach and Partnerships teams
⦁ Serve as a liaison between Charlie Health and partners to ensure ongoing needs are met and client experience stays central
⦁ Follow policies and procedures while meeting performance metrics goals and KPI targets
What You Need
⦁ Bachelor’s degree in health sciences, communications, psychology, social work, or a related field
⦁ 1–2 years of relevant experience in healthcare or patient facing roles (case management, discharge planning, referral relations, admissions, outreach, or similar)
⦁ Strong relationship building, listening, and communication skills
⦁ Metrics driven mindset, with a track record of meeting or exceeding KPIs
⦁ Excellent organization, documentation habits, and attention to detail
⦁ Work authorization in the U.S. plus native or bilingual English proficiency
⦁ Comfort in a fast paced environment with the ability to learn quickly
⦁ Proficiency in Salesforce and Google Suite or Microsoft Office
Benefits
⦁ Comprehensive benefits for full time, exempt employees
⦁ Target base pay: $45,000–$52,500 per year
⦁ Performance based bonus opportunity
⦁ Mission driven work focused on expanding access to youth mental healthcare
This role is about speed, precision, and heart. If you can keep people moving toward care without making them feel rushed, apply while it’s open.
You’ll be the person who makes sure “no” doesn’t become “never.”
Happy Hunting,
~Two Chicks…