Support older adults, caregivers, and providers from home in a fully remote Care Navigator role. If you’re organized, tech-comfortable, and fluent in medical admin, this is a great work-from-home opportunity in value-based healthcare.
About Curana Health
Curana Health is on a mission to radically improve the health, happiness, and dignity of older adults. As a national leader in value-based care, Curana partners with senior living communities and skilled nursing facilities through on-site primary care, ACO programs, and Medicare Advantage Special Needs Plans. Since 2021, they’ve grown to serve 200,000+ seniors across 1,500+ communities in 32 states, backed by a multidisciplinary team of clinicians and support professionals.
Schedule
- Position Type: Full-time, remote
- Location: US-based, work from home with reliable high-speed internet
- Category: Admin Support Services
- Environment: Phone, portal, and EHR-based work in a distraction-free home office
- Work Authorization: Must be authorized to work in the United States (no visa sponsorship available)
What You’ll Do
- Address patient and durable power of attorney (DPOA) inquiries by phone with professionalism and empathy.
- Respond to patient and caregiver messages received via the Curana Patient Portal.
- Assist patients with scheduling follow-up appointments with Curana providers and specialists.
- Manage and update Electronic Health Records (EHR) to ensure accurate, up-to-date patient information.
- Coordinate documents for provider review/signature and help facilitate provider orders, escalating findings when needed.
- Maintain patient rosters for programs such as Advanced Primary Care Management (APCM) and Guiding an Improved Dementia Experience (GUIDE).
- Support provider scheduling, assist with prior authorizations, and obtain patient records and diagnostic test results.
- Answer and manage incoming calls, collaborating with the Curana Interdisciplinary Care Team to keep communication seamless across the network.
- Perform other related non-clinical support tasks as assigned to assist providers, care managers, and patients.
What You Need
- High school diploma or equivalent.
- 1+ year of experience in a medical office, senior living community engagement, or a related healthcare support role.
- 1+ year of experience with EHR documentation or practice management tools.
- Strong understanding of medical terminology and comfort interpreting medical records, lab results, and appointment notes.
- Basic knowledge of patient screening tools and the ability to recognize changes over time.
- Excellent organizational and time management skills, with the ability to prioritize and juggle multiple tasks.
- Ability to work in a quiet, distraction-free home environment.
- Proficient computer skills and flexibility in learning new virtual platforms and systems.
- Preferred: prior experience with virtual triage and bilingual or multilingual communication skills.
Benefits
- 100% remote position with stable, full-time hours.
- Direct impact on the care experience of older adults, caregivers, and providers.
- Opportunity to grow within a fast-growing, mission-driven healthcare organization recognized on the Inc. 5000 list.
If you’re ready to put your medical admin skills to work helping seniors and their families feel supported and connected, don’t sit on this one.
Turn your work-from-home day into something that actually changes lives.
Happy Hunting,
~Two Chicks…