The ideal teammate would be able to:
- Answer phones with a smile and customer service orientation
- Multitask with confidence and sensitivity; able to prioritize tasks
- Manage inbound phone calls and assign related tasks to the appropriate team members; routing calls and messages according to practice guidelines.
- Manage other forms of inbound communication such as faxes, emails and portal messages.
- Schedule patient medical visits, whether in-home, in-clinic or virtual
- Design, route and communicate the provider schedule to both the provider and patients.
- Provide day-to-day administrative support to the practice
- Enroll new patients and discussing the practice with prospective patients; building and activating new charts
- Manage medical records
- Conduct patient-related task follow up such as chart prep, submitting referrals, following up on labs, diagnostic imaging orders and DME
- Facilitate patient conversations at the direction of the primary care provider and as needed to support care coordination
- Provide practice support including: contacting patients, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our patients
- Coordinate care for patients of the practice
- Perform precise data entry within the electronic medical record, as appropriate for scope of practice
- Serve as customer service support as needed
- Serve as Medical Assistant back-up as needed
Would you describe yourself as someone who has:
- Located in the state of Massachusetts (required)
- The ability to work Monday – Friday, 8:30 am – 5:00 pm EST (required)
- A national or state Medical Assistant certification (required)
- Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking) (preferred)
- A minimum of 2 years of experience working in a healthcare setting (required)
- Knowledge and understanding of medical terminology (required)
- Knowledge and understanding of chronic care management processes (preferred)
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