Care Coordinator - Two Chicks With A Side Hustle

About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with a hybrid office in Nashville.

The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including Care Navigators, Care Coordinators, Primary Care Providers, Orthopedic and Physical Therapy teams. The Care Coordination Team answers and transfers inbound calls, assists patients to scheduling specialist appointments, and collaborates cross-functionally to provide a seamless patient experience. This role is the first contact for most patients and the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. This position is a non-exempt (hourly) role.

Location

This role is 100% remote, but preferred home location in Georgia for knowledge of the local community.

Schedule:

Part Time: Monday, Wednesday, Thursday – 8am-5pm (can flex hors if needed)

Responsibilities

Support patients in scheduling provider visits
Ensure proper documentation of all patient contacts
Support outreach and navigation teams with operational and non-clinical tasks
Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved
Capture patient referrals through inbound fax
Identify and request necessary patient documentation from patients and community providers
Other duties may be assigned
Required Qualifications

High School Diploma / GED (or higher)
Experience with escalated customer service issue resolution
Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if)
Phone/Fax system experience
EMR experience, Athena & Epic preferred
Preferred Qualifications

Associates Degree or higher
Typing speed of 40+ WPM
Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting
Skills

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow.
What’s In It For You

Meaningful work each day, we care deeply about our mission, our patients, and each-other.
Work from anywhere in the US that best fits your lifestyle, or, for those that enjoy an in-person environment, join teammates in our hybrid hub Nashville.
Rich PTO and holiday plans to ensure you have time away to rest and recharge
We offer paid parental leave, support a healthy work-life integration, and offer work flexibility – we love to talk about our pets and families.
Medical, dental, vision, life, disability, wellness resources, and an employer HSA contribution all from Day 1.
We are committed to fair and equitable pay for all employees, and we help you achieve your future goals with an employer match 401k.
An inclusive workplace where you can lean on your teammates, offer candid feedback, and bring your true self to work each day.
TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

APPLY HERE!