Employer: Parsley Health
About us:
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world’s best possible medicine. Today, Parsley Health is the nation’s largest healthcare company helping people suffering from chronic conditions find relief with holistic medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.
The opportunity:
Care Coordinators ensure we have a solid operational foundation. By assisting sustainable processes and ideating on potential improvements to our membership and clinical experience, Coordinators utilize strong organizational ability and a proactive mindset to ensure effective administrative help of our Providers, Coaches, and Care Managers. This entry level position reports to a Care Operations Manager and has the potential for tremendous growth opportunities as the organization scales and expands into new markets and products. We are looking for people excited to grow with us!
This is a FTE, non-exempt position with the ability to work weekends required.
What you’ll do:
Administration
- Develop comprehension of Parsley Health clinical operational policies, tools, and workflows.
- Assist with administrative tasks for the clinical practice, improving the efficiency of the practice, and clinician and health coach processes.
- Assist practice operations including slack coverage for provider requests, chart part updating, lab triage, patient portal, member messaging, MDHQ management, referral list management, faxes, transcribe and triage incoming phone calls.
- Assist Care Managers and Center Operations team with administrative member-requests and overflow tasks as needed, including medical record requests and coordination, insurance invoice requests, or letters of medical necessity.
- Provide practice-wide messaging coverage over the weekend, triaging time-sensitive messages, escalating to management on-call, and resolving member inquiries.
- Assist Health Coaches with chart prep, scheduling, and waitlist management.
- Assist the learning and development team coordination needs as applicable, including mock cases and scheduling coordination.
Membership
- Deliver an exceptional member experience in all member interactions and throughout all care delivery.
- Answer inbound member inquiries for: scheduling requests, troubleshooting technical issues, triaging unassigned and needs attention messages, handling and/or triaging urgent messages.
- Assist new members with clinical scheduling questionnaires, portal questions, and any other coordination before a member has an assigned clinician.
- Submit member feedback and specific improvement projects.
- Work with Membership Advisors on organizing day-to-day member experience operations, including waitlist management, scheduling, member engagement, etc.
Projects
- Build and maintain resources that assist administrative projects and scale solutions.
- Assist practice-wide pilots and initiatives as applicable, such as digital insights product, influencer onboarding, potential call center pilot, etc.
What you’ll need:
- 1+ year in health care, operations, membership experience, or as a medical assistant.
- Bachelor’s degree or equivalent preferred
- Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required
- Excellent oral and written communication skills.
- Demonstrable attention to detail with a knack for organization and clarity.
- Flexibility; things change often and we need someone who can adapt quickly.
- Professional, but friendly demeanor.
- A sense of ownership of assigned tasks, and always look for the best solution.
- Ability to work weekends.
Benefits:
- Competitive compensation package
- Meaningful equity stake
- Complimentary Parsley Health Complete Care membership
- Medical, Dental, and Vision insurance
- 401K + Employer Matching
- Commuter benefits
- Flexible work environment
- Generous 4+ weeks of paid time off
At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members.
We also recognize that some people aren’t comfortable applying for a role unless they meet 100% of the listed qualifications. If you’re on the fence or unsure if your experience perfectly matches our job posting, we still encourage you to apply! We have a section of our application where you can explain why you’d be a good fit for this position even if you don’t meet every qualification listed.