Care Coach (Part-Time)

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

Charlie Health is looking for a motivated and passionate individual to serve our incredible clients as a Care Coach. Care Coaches at Charlie Health are individuals who advocate for mental health and are personally passionate about ensuring successful, sustainable healing journeys of those around them. This candidate will be able to empathize with and validate the challenges our clients are navigating, while providing motivation and encouragement to continue engaging in therapy. 

Responsibilities

• Engages Charlie Health clients in 1:1 peer discussions via secure platforms to ensure clients are aligned in their treatment goals and attending programming.
• Provides skill-based interventions aimed at stabilizing clients in moments of heightened stress.
• Provides risk screenings and safety planning, escalating to crisis clinicians as is indicated
• Remain a resource during programming to maintain engagement throughout treatment.
  
  Qualifications

•  Bachelor’s degree (earned or in senior year) in Psychology, Sociology, Social Work or social/mental health related field and/or relevant certifications (Certified Peer Specialist – national or state accredited).
• 2nd year Master’s students preferred
  • Previous expertise working with young adults and adolescents in both individual and group settings is highly preferred (Inpatient, IOP, PHP, or RTC)
  • ○  Preferred: 1+ years experience in working as a mental health peer support, mentor, skills trainer, or mental health associate. 
•  Excellent interpersonal and communication skills are required as well as knowledge of professional board
  standards as related to client treatment, client rights, and client confidentiality.
• Eager to work in a fast-paced environment and play a critical role in supporting the success of patient treatment.
  Requirements
•  W2 part-time role
• Must be available for 15 hours/week minimum
• Care Coaches must have availability within the below time frames:
  • Monday – Thursday from 3-9pm MT or
  • Monday – Thursday from 10-2pm MT
  • Split shift availability (both) preferred
  • Rotating Fridays and Saturdays required from 9-3 MT
  • Availability for both preferred
  • Cannot drop below 12 hours of availability. Could get up to 28 hours weekly. Availability that aligns with our needs they are hired on with would need to be maintain throughout employment.

• Have access to reliable WiFi to work in a remote and confidential setting.
• Authorized to work in the United States and native or bilingual English proficiency.
• Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR.
• Proficient in Microsoft Office–Excel, or Google Sheets.

Additional Information

The expected pay for this role will be $20.00 per hour.  

Our Values

• Connection
  • Care deeply
    • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
  • Inspire hope
    • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence
  • Stay curious
    • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
  • Heed the evidence
    • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment
  • Act with urgency
    • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
  • Don’t give up
    • Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.