Demonstrate excellence in providing outstanding customer service over phone and email
Connect with clients to conduct brief interviews around care needs; provide information and appropriate referrals to clients
Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate to ensure clients receive an appropriate level of support
Manage potential complaints by problem-solving with the client and offering creative solutions to any barriers around connecting to care
Answer general inquiries and assist with technical troubleshooting issues
Exhibit strong time management skills and flexibility in fielding the unexpected throughout the workday
Work well in a structured team environment as well as autonomously
Qualifications:
Bachelor’s degree or 5+ years of experience in patient advocacy or customer service
Familiarity with psychology, social work, public health, or pre med coursework preferred
Minimum of one year experience in navigating the mental health system, more specifically: case management, patient advocacy, crisis hotline, peer counseling, or other relevant experience in health care
