Enter and review patient demographic and insurance information.
Manage and maintain appointment schedules. Confirm, cancel, and reschedule patient appointments. Ensure patients are rescheduled or placed in recall status.
Retrieve and respond to messages left on the scheduling message line and the online message format.
Answer patient and family questions during the intake process or relay questions to the physician and/or triage department.
Accept inquiries, return telephone calls, and prioritize urgent patients efficiently.
Coordinate with patient care representatives to facilitate insurance processing. Enter notes or special instructions required for scheduling in the electronic medical record.
Communicate the need for prior authorization to appropriate parties.
Assist other members of the department as needed.
Ensure call quality and metrics (KPI’s) are in line with company and role expectations.
Minimum Work Experience/Educational Requirements:
– High school diploma or equivalent.
– Minimum 1-year Medical Appointment Scheduling experience (ophthalmology or optometry preferred).
– Ability to communicate effectively and work compatibly as a team member with physicians and other staff members.
– 1-year minimum of remote phone experience preferred.