If you can stay calm under pressure, ask the right questions fast, and document everything clean while someone is panicking about a busted pipe, this is your lane. HappyCo needs a live-call pro who can triage maintenance issues, escalate true emergencies, and keep every caller feeling heard.
About HappyCo
HappyCo builds mobile and cloud solutions that help multifamily property teams capture real-time property data and run stronger communities. Their “Happy Property” platform supports millions of units and helps operators improve operations and resident experiences.
Schedule
- Full-Time, non-exempt
- Remote (United States)
- Assigned shifts (inbound call coverage)
- Brief daily huddles/debriefs
- Employer of Record: TCW
What You’ll Do
- Answer inbound calls from residents, property staff, and vendors promptly during assigned shifts
- Follow call scripts and workflows to assess maintenance issues quickly and consistently
- Gather key details and document each call accurately in the system (issue, actions taken, next steps)
- Identify emergency situations and escalate using SOPs and emergency protocols
- Use troubleshooting guides to resolve basic maintenance concerns over the phone when possible
- Communicate clearly with residents and property teams to ensure proper follow-up
- Maintain a calm, professional tone with upset or anxious callers
- Meet performance expectations, including response time, documentation accuracy, and call audit quality (tone, accuracy, escalation handling)
- Adhere to quality, compliance, and call documentation standards every time
What You Need
- 3+ years of property management experience (required)
- Strong verbal communication and active listening skills
- Ability to multitask and document while actively speaking with callers
- Comfort with computers, web-based tools, and call management systems
- High empathy, patience, and professionalism
- Reliable internet and a quiet workspace
- Bilingual Spanish is preferred
- Experience in customer service, call centers, or maintenance coordination is a plus
- Basic maintenance terminology is a plus
Benefits
- Starting pay: $17/hour
- Paid vacation and sick time (through TCW)
- Work-from-home stipend
- Company-subsidized healthcare
Quick reality check (so you don’t waste time): this role requires 3+ years of property management experience. If you don’t have that, you’ll likely get screened out fast.
Action step: If you do qualify, make sure your resume leads with property management + “maintenance triage / emergency escalation / resident calls” and includes 2–3 bullets that prove you handled high-volume inbound calls and documented issues in a ticketing system.
Happy Hunting,
~Two Chicks…