Lead a remote call center team, drive performance, and support member experience — all from home. If you’re experienced in call center supervision, especially in healthcare, and fluent in Spanish and English, this is a strong next step.
About BroadPath
BroadPath supports major healthcare organizations with customer experience and operational services. Their culture values transparency, empowerment, and remote-work innovation. Employees grow with coaching, flexibility, and a supportive digital environment.
Schedule
- Full-time, remote
- Training: Monday–Friday, 9:00am–5:00pm EST (4 days)
- Production: Mon–Fri 9:00am–8:00pm EST, Sat 9:00am–5:30pm EST
- Shifts assigned within hours of operation
What You’ll Do
- Lead and coach call center agents to meet quality, adherence, and service goals
- Monitor performance metrics and provide ongoing feedback
- Assist with escalated calls and support real-time team questions
- Ensure compliance with policies and regulations
- Coordinate scheduling with Workforce Management
- Evaluate calls regularly and support performance improvement
- Manage remote and local staff
What You Need
- 1+ year experience as a call center supervisor (healthcare preferred)
- Proven ability to coach and manage to KPIs
- Strong tech skills and comfort with digital tools
- Experience supporting teams via phone, email, and chat
- Excellent written and verbal communication
- High school diploma or equivalent
- Bilingual: English and Spanish required
Benefits
- $20 per hour
- Weekly pay
- Paid training
- Laptop and headset provided
- Work-from-home with long-term growth potential
Hiring now — training cohorts fill quickly.
Lead a motivated remote team and help shape member experience in healthcare.
Happy Hunting,
~Two Chicks…