Consisting of a team of talented, experienced, and trusted professionals that have been serving the property and casualty insurance industry for more than 75 years, Team Focus Insurance Group has a history of financial stability, growth through innovation, and constant progress. When you join Team Focus, you immediately become one of our most valued components. That means you can look past the paycheck and excellent benefits to an environment that will help you grow and accomplish your professional goals and objectives through teamwork.
Our “3L” philosophy is designed to help all our team members: Learn something new every day; Laugh every day; and Love what you do and who you do it with. This philosophy makes for stronger individuals and, in turn, a stronger team. It also makes certain that Team Focus can deliver on a collaborative vision of being the best we can be for our customers, our partners, and our people. If you have an interest in joining a true team, one in which individual members thrive and build on the success of the whole, it’s time for us to talk.
We are looking for an experienced Customer Service Representative to join our team. This role will provide frontline service and support to Agents for our client, a Florida-based insurance company specializing in personal residential property coverage. The Customer Service Representative is responsible for working with Agents to address questions about their insureds (customer’s) insurance policy. The primary responsibility of this position is handling calls and chat inquires to resolution ensuring necessary actions occur as promised to the Agent once the call is completed. Additional job responsibilities include:
Utilizing the policy management system to issue endorsements, answer questions, document conversations and files.
Processing corrections and/or adjusts records as necessary and within company policy and procedure guidelines.
Communicating effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Reviewing, organizing and forwarding information to other areas for handling or consideration.
We are looking for highly-motivated professionals who enjoy working with and helping others, to join our team. Other candidate qualifications and skills include:
1-2 years of Customer Service experience in a high-volume agency or service center environment.
Insurance experience, including homeowners/personal property lines highly preferred.
An active 4-40 license a plus.
Proficiency in Microsoft Office Suite with proficient data entry skills and the ability to understand and correctly utilize multiple computer systems.
Exceptional communication skills, both verbal and written.
Demonstrated ability to confidently interact with and influence customers.
Strong customer service, problem solving and resolution skills.
Proven ability to multi-task and think on your feet in a fast-paced environment.
Strong attention to detail to ensure accuracy of information.
Why join the Team Focus Insurance Group Team?
The Team Focus Insurance Group Difference:
Medical, Dental, Vision, Life, Pet; Flexible Spending Account
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Matching Charitable Gift Program
Lucrative Referral Program
Flexibility: Remote and Hybrid Opportunities Available