Be the calm, helpful voice that gets patients the care they need, without the runaround. If you’re steady on the phone, fast with systems, and genuinely patient-centered, this role is a solid entry point into a real healthcare career path.
About Oak Street Health (CVS Health)
CVS Health is building a more connected, convenient, and compassionate healthcare experience nationwide. Oak Street Health is part of CVS Health and focuses on delivering high-quality care and support, especially for older adults, through a patient-first model that values service excellence.
Schedule
- Fully remote
- Full-time: 40 hours per week
- Contact Center operates 24/7, schedules vary based on business needs
- Some schedules may include one weekend shift
- Remote training required (classroom-style, virtual sessions)
What You’ll Do
⦁ Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
⦁ Deliver friendly, professional support while answering questions and addressing concerns
⦁ Enter patient details and appointment information accurately in the scheduling system
⦁ Communicate appointment details and instructions clearly to patients
⦁ Resolve scheduling conflicts quickly and appropriately
⦁ Coordinate with clinic staff and internal teams to keep scheduling running smoothly
⦁ Make follow-up calls to confirm appointments and provide reminders
⦁ Document interactions and transactions thoroughly and accurately
⦁ Support special projects and additional tasks as assigned
What You Need
⦁ High school diploma or equivalent (some college preferred)
⦁ 1+ year of customer service experience (call center experience preferred)
⦁ Strong phone etiquette, professionalism, and a calm problem-solving mindset
⦁ Ability to multitask, prioritize, and manage time effectively
⦁ Comfort working with technology: proficient PC skills, basic Excel, and basic Google Suite navigation
⦁ Prior remote work experience and a reliable, distraction-free home workspace
⦁ Ability to obtain high-speed internet and hardwire equipment to router/modem
⦁ Reliable dependent care during working hours (if applicable)
⦁ Experience with EMR documentation preferred
⦁ Spanish, Mandarin, Cantonese, or Polish language skills preferred
⦁ U.S. work authorization
Benefits
⦁ Pay range: $17.00 to $34.15 (varies by experience, location, and other factors)
⦁ Affordable medical plan options and 401(k) with company match
⦁ Employee stock purchase plan eligibility
⦁ No-cost wellness programs (screenings, cessation support, weight management)
⦁ Confidential counseling and financial coaching
⦁ Paid time off, flexible schedules, family leave, tuition assistance, and dependent care resources (eligibility-based)
Hiring is ongoing. If you want a stable remote role with a clear path to grow into higher advocate levels, go ahead and put your name on it now.
This is one of those “get in, perform, level up” jobs. If you’re consistent, it can turn into a real ladder.
Happy Hunting,
~Two Chicks…