DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary: As a Call Center Representative you will be responsible to provide excellent and prompt customer service by assisting clients with various inquiries and requests within the framework of established client service policies.
Essential functions, responsibilities:
- Answers incoming phone calls and emails through the call center software. Contributes to the achievement of the client support team’s daily goal of having ninety percent (90%) adherence in the Call Center.
- Provides assistance to clients with the use of University Services Web portal, a proprietary data management system, including but not limited to, providing designated employer representatives with access to the system, and supplying any other needed information to the client in a timely manner.
- Quickly resolves client issues with regard to data reporting and applicable procedures.
- Maintains knowledge of Department of Transportation drug testing concepts, policies, procedures, and requirements.
- May perform other related duties as required.
Key Skills & Experience:
- High school diploma and two (2) years of corporate/retail customer service experience.
- Intermediate skill level in Microsoft Office Suite.
- Bi-Lingual (Spanish Speaking) preferred.
Schedule:
- Training on site: Mon – Fri 8:00 am – 4:30 pm EST
- Production (Work from Home): Mon – Fri 9:30 am – 6:00 pm EST
Physical Working Conditions (ADA): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Employee must occasionally lift up to twenty – five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work Environment: The noise level in the work environment is moderate.
EOE/M/F/Vet/Disability
WorkDay Job Profile: Representative I, Customer Service
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at [email protected].
Job Pay Range$15.00 – $16.00 (DOE)
EOE/M/F/Vet/Disability