Job description
Job Description: Call Center Representative
Location: Office-based in Phoenix, AZ 85020for training (1-2 weeks), then fully remote
Equipment Provided: Yes
Overview: Join our dynamic team as a Call Center Representative. Initially focused on call center duties, this role will evolve to include various administrative tasks. You’ll play a crucial part in ensuring patients receive the home health services they need by assisting with phone calls, data entry, and processing referrals from agencies, hospitals, and providers.
Key Responsibilities:
- Handle approximately 50 calls per day, split among a small team
- Assist with data entry and manage referrals from various healthcare providers
- Facilitate the process of getting patients the home health services they require
- Navigate multiple computer systems efficiently to complete tasks
Training & Remote Work:
- Start with a comprehensive 1-2 week training period in our office
- Transition to a fully remote position once comfortable with the role
- All necessary equipment will be provided by Tango
Reporting:
- Report directly to the Senior Manager
Requirements:
- Experience handling high call volumes in a call center environment
- Proficiency in data entry and basic computer navigation
- Ability to work efficiently both in-office and remotely
- Strong communication and organizational skills
Why Join Us?
- Become part of a supportive and dedicated team
- Enjoy the flexibility of remote work after initial training
- Contribute to meaningful work that directly impacts patient care
If you’re looking for a role where you can make a difference while working in a flexible and dynamic environment, we’d love to hear from you! Apply today to join our team.
3-5 Must Have Skills/Qualifications:
Background in healthcare
Call Center is a plus
Customer Service
Pay:
$18-$19hr
Schedule:
M-F 8-5pm
Perks:
Proud sponsor of workplace diversity network
Accredited NCQA
Growth opportunities long-term
Work with some of the biggest clients in healthcare/insurance (Centene, Humana, Cigna, United, Blue Cross Blue Sheild)