Call Center Representative

Employer: Randstad

Job details

Are you looking for the next steps in your Call Center career? Take that first one by applying to be a Health Insurance Customer Service Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a Call Center Rep for a minimum of 2 years.

Responsibilities100% Remote – Equipment is provided.

Shifts available between 10:00am-10:00pm Central time.

Inbound Call Center – 75 Calls/day

• Respond to member/provider/agent/broker Inbound Call Center inquiries via telephone regarding health insurance benefits, eligibility and claims.
• Analyze problems and provide correct information and solutions.
• Communicate messages to providers on a specific needs basis.
• Deal tactfully and empathetically with customers.
• Establish and maintain effective working relationships with physician office staff.
• Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.
• Minimum of a high school diploma or equivalent
• 2 years of Prior experience in Customer Service in a fast paced Call Center Required
• Knowledge of managed care processes and health insurance coverage preferred
• Outstanding communication skills

The essential functions of this role include:

• working weekends

Skills

• Telephone Etiquette
• Call Center Support (2 years of experience is required)
• Call Center
• Active Listening
• Follow-up
• Interpersonal Sensitivity
• Adapting to Change
• Basic Software Skills
• Enrolled Agent
• Basic Computer Skills
• Empathy
• Typing Skills
• Work Until 8pm CST

Education

• High School (required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Shift: First

Working hours: 8 AM – 8 PM

APPLY HERE