Employer: Randstad
Job description
- Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment?
- If you’re an experienced Call Center professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you.
- Read on to learn a little bit more about the job requirements — and if you think you’re qualified, be sure to apply. We’ll get back to you promptly and schedule an online interview if we think you’re a match.
Responsibilities
- High Volume Call Center:Health Insurance Industry
- 40 Hours/Week, Call Center is open 7 days per week
- Hours: Range from 11:00am-11:00pm Central Time (8 hour shift)
Temp to Hire
100% Remote with Equipment Provided
Workers from all US States welcome!
- Answer and manage inquiries from customers in a courteous manner while documenting information clearly in computer systems.
- Ask appropriate questions and listen actively to identify specific questions and provide appropriate type of assistance the customer needs.
- Reply and handle inquiries via inbound telephone and other communication channels, regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments and other related topics. Conduct out-bound and/or return calls to customers as necessary.
- Analyze and own problem on behalf of the customer in real time or through follow-up with the customer, providing accurate and complete information.
- 2 Years of Call Center Experience REQUIRED!
The essential functions of this role include:
- working weekends
Skills
- Call Center
- Basic Computer Skills
- Telephone Etiquette
- Active Listening
- HIPPA
- Health Insurance Policies
- Medicare/Medicaid
- Customer Service
- High Volume
- Call Center Support
- Typing Skills
- Empathy
Education
- High School (required)
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Shift:Â First
Working hours:Â 8 AM – 4 PM